# Reporting & Business Intelligence Analytics

The Calian reporting suite delivers executive decision-making data and operational reconciliation.

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## 1. Key Hospitality Metrics Computed

- **Occupancy Rate ($\%$)**:
  $$\text{Occupancy} = \left(\frac{\text{Occupied Rooms}}{\text{Total Available Physical Rooms}}\right) \times 100$$
- **Average Daily Rate (ADR)**:
  $$\text{ADR} = \frac{\text{Total Room Revenue}}{\text{Total Number of Rooms Sold}}$$
- **Revenue Per Available Room (RevPAR)**:
  $$\text{RevPAR} = \text{ADR} \times \text{Occupancy Rate} = \frac{\text{Total Room Revenue}}{\text{Total Available Physical Rooms}}$$
- **Average Length of Stay (ALOS)**: Total occupied room nights divided by total bookings.
- **Direct Booking Share ($\%$)**: Percentage of reservations originating from direct website vs phone/walk-in/OTA.

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## 2. Standard Operational Reports

1. **Daily Manager's Flash Report:** Snapshot of today's arrivals, departures, no-shows, revenue by outlet (Rooms, Dining, Spa, Events), and cashier collections.
2. **Revenue by Department:** Detailed line-item breakdown of room charges, restaurant/bar, spa treatments, transfers, and miscellaneous fees.
3. **Cashier Shift Reconciliation Report:** Starting float, offline cash collections, card transactions, mobile money, and supervisor discrepancy signoffs.
4. **Housekeeping Efficiency Report:** Average turnaround time per room type, rooms cleaned per attendant, and maintenance fault frequency.
5. **Corporate Account Statement:** Billed invoices, payments received, and outstanding credit balances by corporate partner.