# Front Desk Operations Guide (`/staff/front-desk`)

Standard operating procedures for receptionists, front office supervisors, and night auditors.

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## 1. Daily Shift Routine

### Morning Routine (07:00 - 15:00)
1. Review **Departures Today** on the Front Desk Dashboard.
2. Verify due-out guest folios; coordinate luggage and airport transfer pickups.
3. Review **Arrivals Today** and VIP arrivals; pre-allocate clean inspected rooms on the Room Rack.
4. Process morning checkouts: inspect charges, collect settlement, generate PDF receipt, and mark room `Dirty`.

### Afternoon & Evening Routine (15:00 - 23:00)
1. Welcome arriving guests, verify passports/IDs, register vehicles, swipe keycards, and mark `Checked In`.
2. Post room service, dining, and spa vouchers to guest folios.
3. Handle walk-in reservation inquiries using the rapid walk-in modal.

### Night Audit & Shift Close (23:00 - 07:00)
1. Close Cashier Shift: Count cash float, reconcile against system expected cash, record variance, and print shift summary.
2. Run room charge posting routine and flag any remaining arrivals as `No-show`.